FAQs

Which airline takes pets?
Only full-service airlines carry LIVE ANIMALS. All Budget airlines, and Silk Air, DO NOT CARRY ANIMALS.
Is it safe for pets to fly?

Air travel is as safe for pets as it is for people. Your pet will travel in a special cargo compartment within the aircraft. This compartment is both climate controlled and pressurized for your pet’s safety and comfort, and it is on the same air circulation system as the cabin. Customers are envious that their pets are laying down comfortably on soft bedding in their crates, while the owners are confined to squeezy airline seats!

Shiloh Animal Express can provide strong and sturdy travel crates that provide protection during loading and unloading, and prevent your pet escaping whereas lightweight crates that some owners source from pet stores may flex during handling, enabling the door to accidentally open.

If you can imagine keeping your pet in a crate in the room overnight, this is similar to what your pet will experience while in the pet-compartment within the aircraft.

Pet Travelling as EXCESS BAGGAGE

 In this alternative called excess baggage, the airline will never take any responsibility for the pet, only the container, regardless of what is inside. The passenger only receives a baggage ticket or receipt, just as for any other suitcase. The owner is wholly responsible for the animal, and it cannot travel in the passenger cabin on international flights. This is why your best friend must be housed in a rigid container up to IATA standards. The size of the container will depend on the breed and the dimensions of your pet. Only the passenger can make this booking along with their airline ticket. Routes below are NOT permitted for Excess Baggage.

  • Into/Out of Australia
  • Into/Out of Brunei
  • Into/Out of Denpasar, Bali
  • Into/Out of New Zealand
  • Into/Out of South Africa
  • Into/Out of Turkey
  • Into Dubai
  • Into Hong Kong SAR
  • Into Sri Lanka
  • Into the United Kingdom

 

Pet Travelling as MANIFESTED CARGO
At SAE, we are the specialists. We make estimates accordingly. When your best friend travels as manifested cargo, the airline takes over responsibility for the pet in transit, not just the container.
You may question why a veterinary visit is required even for a short flight. The reason is simple: the airline has to know that your pet is ‘fit to fly’. They (and we) do not know your animal and responsible airlines will not accept your pet without this examination certificate. For all international flights, the appropriate International Health Certificate is required as well as a current rabies vaccination certificate.
Your pet will travel on an Air Waybill (AWB) and the airline may require the consignee at destination to acknowledge an ‘OK-to-Forward’ before we can load the animal on the plane at departure. We can make cargo bookings on your behalf provided we have a full name, address, telephone and email address for the consignee.
Is cargo travel really safe for my pet?

When it comes to international pet transport, safety is always the top concern for you and for us. So, we take it very seriously when we say that cargo travel is a safe option for your pet. And we ensure that every necessary precaution is taken to keep your pet safe and well during its travels.

To do this, we always choose the best airline with the best reputation that services your new location. We ensure the cargo area is pressure and temperature controlled. And we speak to your vet about any health concerns and to make sure your pet is in tip top condition for their flight.

What is the temperature in the cargo hold?

Typically ranges from 16 to 20 degree Celsius

Will someone feed my pet or will someone be with my pet in the aircraft?

No, there will be no one at the cargo hold with your pet. This is strictly not allowed.

Is my pet relocation tax deductible?

United States only: IRS Publication # 521 (“Moving Expenses”) states that pet moving is a tax-deductible relocation expense when your relocation and moving is for purposes of change of employment. Consult your tax advisor for further information.

During transit, where will my pet be?

Depending on the transiting country, a vet will check on your animals upon arrival if we transit through Amsterdam, London or Frankfurt.
Frankfurt Animal Lounge 

KLM Animal Hotel

London Animal Reception Center

 

Should my pet be tranquilized or sedated for the trip?

The American Veterinary Medical Association and International Pet & Animal Transport Association (IPATA) strongly recommend against tranquilizing your pet. We refuse to transport an animal that appears to be sedated.
Many pets travel well without sedation if they have had time to be accustomed to their crates before travel. It is also possible that stressed owners transfer stress to their pets. As some pet owners may be anxious about being separated from their pet, we urge owners to remain calm when around your pets so as not to unnecessarily transfer stress to your pets.

Can I rent my pet’s crate?

We do not rent crates except between Singapore and certain parts of Malaysia, since the cost of return shipment generally exceeds the value of the crate. Most pets are usually more relaxed when traveling in their own familiar crate that does not have any residual scent from unknown animals that previously travelled in the crate, so we urge owners to provide new crates for each pet.

May I send personal belongings with my pet?

Except for Australia, Yes. You can attach small personal items : a serving-size bag of food, a leash and collar to the top of the crate, but please don’t send anything valuable since these items can become detached during shipping, or be confiscated by the airline, customs or quarantine. Comfort items or items with a familiar smell eg: a blanket or towel, can go inside the crate as an absorbent. Many pets like to have a favourite toy with them, but do not include large bones or other heavy objects that could be hazardous.

Before the trip, please prepare two portions of your pet’s food in two separate ziplock bags. We will attach these portions to the outside of the crate at pick-up time, and they will be available in the unlikely event that your pet’s trip is delayed.

What if my pet needs to urinate/pee during the flight?

“Potty accidents” are common, that is why we line the bottom of the crate with a thick layer of towel or personal bedding items to absorb any in-flight accidents. Like humans, your pet may experience a little dehydration during the flight, which will reduce the need for urination.

My dog is a snub nose dog. Should I never fly with a short-nosed pet?

We’re not saying you should completely avoid air travel with your pet, even with a short-nosed pet. Knowing there are risks is half the battle won, and with proper precautions, you can minimize the risks. If you know that your pet is going to travel on an airplane, it really helps to prepare way ahead of time. We work with a few airlines to transport snub nose dogs and cats safely worldwide.

Can my pet be transported as cargo without being accompanied?

Your pet can also be transported as cargo without you accompanying him. That’s our specialty. Some countries actually require animals to be carried in the cargo hold only eg: London, Hong Kong, Australia, New Zealand, UK to name a few… The safety and comfort of your pet is always our top priority, whichever way he travels. Your pet will either travel on the same aircraft as you, or on a different one.

For Australia:
The current entry to Australia is entry through Melbourne only. There are no other way. Quarantine is 10 nights at Mickleham Post-Entry Quarantine Facility in Melbourne. They are not allowed to arrive in one Australian airport and then travel on an Australian domestic flight to Melbourne. After Quarantine, we will then transport your dog to your required destination. No visitation is allowed for the 10 nights stay. No birds are allowed.

For New Zealand:
Dogs and Cats shall enter New Zealand through the following port of entries: Christchurch, and Auckland only.
It is 10 nights at any one of these facilities. No visitations to the Quarantine facility. No birds are allowed.

We need to leave the country first, how about my pets?

We will work you to arrange the most feasible option for your pets.

Are you able to collect my pets from a different location?

Yes, we can collect your pets anywhere in the island of Singapore and for Malaysia the city of Kuala Lumpur only (surcharge applies for other region).

Why is the airfare for cargo so expensive?

We need to leave the country first, how about my pets?

We will work you to arrange the most feasible option for your pets.

Are you able to collect my pets from a different location?
Yes, we can collect your pets anywhere in the island of Singapore and for Malaysia the city of Kuala Lumpur only (surcharge applies for other region).

Why is the airfare for cargo so expensive?
Applying Charge: The larger among “Live Animal Quantity + Cage weight” and “Volume Weight” is applied.

Ex: If dog/cat’s weight is 10 kg, cage’s weight is 15 kg and cage’s dimension is 60*80*50 cm, then:

① Actual Weight: 10+15=25 kg
② Volume Weight: 60*80*50 cm/6000=40 kg
③ Chargeable Weight of 40 kgs is applied for this shipment

Airfreight Charge and Extra Charges (fuel surcharge, security surcharge and others)

For Australia and New Zealand, what can I start doing now in terms of vet, vaccines etc to prepare him.

Depending on when you want to travel to Australia or New Zealand, preparation starts about 3 to 4 months in advance.

I notice there is a blood test required for Australia; is that conducted here or upon landing in Aus? If it is in Australia what happens if he does not pass?

The blood test is done in Singapore at the government lab. Dogs must pass all tests or will not be allowed entry into Australi or New Zealand.

Given the distance, will pets be checked on by a professional and provided food and water?

During the flight, be it cargo or excess baggage, no one will be with the pets. We will have water in the crate and we can only take care of your dog all the way to flight, upon arrival it will be taken over by Quarantine or our designated local partner.

When should I stop feeding my dog before flying?

When flying with a dog or cat, it’s best to refrain from feeding them for 4-6 hours before flying. This will cut down on your pet’s need to go to the bathroom while in the air. This will also prevent bloat during stressful situations.

What if my pet needs to urinate during the flight?

“Potty accidents” are common, so we encourage owner’s to line the bottom of the crate with a thick layer of paper and personal bedding items to absorb any in-flight accidents. Like humans, your pet may experience a little dehydration during the flight, which will reduce the need for urination.

May I send personal belongings with my pet?

Yes. You can attach small personal items –  serving-size bag of food, a leash and collar – to the top of the crate, but please don’t send anything valuable since these items can become detached during shipping, or be confiscated by the airline, customs or quarantine. Comfort items or items with a familiar smell – a blanket or towel can go inside the crate on top of a thick layer of absorbent newspaper. No litter box or cat litter is allow. Comb, brushes or food bowl cannot be send with your pets.

Will my pet have food and water during the journey?

We will give your pet a drink of water at the airport before departure. We try not to overfill water containers because water invariably spills during transit which may make bedding wet or moist. Where possible, we may also provide frozen water, as this enables the crate to be moved without the water spilling, and your pet can take water as the ice melts during travel. Your pet is likely to be thirsty after the flight, so please provide a drink as soon as you can safely take the pet out of the crate if you are clearing the pet(s) on your own. (our arriving agent in the destination country will take care of this as well).

Food is not provided during the flight because it can be a choking hazard, causes bloat and large amounts of food may make your pet feel uncomfortable in its crate. However, please prepare two portions of your pet’s food in two separate plastic bags. We will attach these portions to the outside of the crate at pick-up time, and they will be available in the unlikely event that your pet’s trip is delayed.

What about “snub nose” (brachycephalic) breeds?

Dogs with flat or snub noses, including Pugs, Boxers and Bulldogs, and cat breeds including Burmese or Persian are classified as brachycephalic breeds, which may pose a higher risk during transport.  These breeds have a compromised respiratory system and cannot breathe as efficiently as non-brachycephalic breeds. As pets regulate their body temperature by panting, snub-nose breeds are more inclined to overheat in warm weather.  

There are more than 30 breeds of dogs and cats that are considered brachycephalic, as per Wikipedia:

Each airline has its own policy regarding brachycephalic breeds, and may impose restrictions for some or all breeds.  Some airlines prohibit the transport of snub-nose breeds, otherwise they may impose tighter regulations such as increased temperature restrictions, or a requirement to transport the pet in a larger crate to enable increased air circulation around your pet.

Shiloh Animal Express works with all a few airlines and understands the restrictions imposed by each airline.  Speak to a Pet Relocation Specialist to discuss travel options and ways to prepare your pet for travel.

More Questions?

 Let’s talk! Send an email to: transport@shilohanimalex.com

Where in the aircraft will my pet go?

Some airlines place pets in “hold 5”, at the rear of the plane. It is part of the cargo area underneath the cabin, but it is separated and it is heated. It is kept at the same temperature and pressure as the cabin, since the captain is notified of animals on board, and will make sure of this. Some airlines place them at the belly of the aircraft, center of the cargo hold.

Does anyone look after the pets?

Pets are kept separate in the warehouse at the airline to keep them calm, and once they are put in the aircraft no-one is able to monitor them, since the hold is inaccessible. Pets are treated as a priority and should be put on last and taken off first. In the case of the long-haul flights with transfers the pets are checked at any refuel/transfer points and their water bowls are replenished. The pets are not let out, due to bio-security and quarantine regulations. If the pets appear unwell they will be let out, but only as a last measure to allow veterinary access..

Is it stressful?

Separation from the owner, vet examination, X-ray, delivery to airline and subsequent delivery to the aircraft is undoubtedly stressful for the pet, once they are in the aircraft and used to the noise, they will just tend to sleep through the flight. They will realise that not only can they not get out, but nothing can get into their crate, so they are safe. In the absence of stimuli the pet will “shut down” and sleep for the flight. Cats especially will not be bothered by the flight. 

Can I put a litter tray in the flight kennel?

It will not be possible for your cat to travel with a litter tray as this could cause damage to both the flight kennel and your cat. As you know, cats are very clean animals. If they must go in the box they will, but they will aim to sit in a different area.

Food and drink?

We would recommend that you skip your pet’s meal prior to the flight for your pet. If they are flying in the evening then we would recommend that they only have breakfast. They will be fine for the flight, even if it is a long one- it’s only us humans that need to eat all the time!

We will provide them with water for the flight & sometimes in the form of an ice block in their water bowl, attached to the front of the crate. This avoids them drinking all of the water on one go, and means that the water doesn’t slosh around during check in, transit to the plane and take off.

Can I put a toy in with my pet?

If the toy could be considered to be a choking hazard, then the toy can’t travel.

Final Words!

It is always a great experience having your beloved pets with you in your new country of residence. It can help your kids and the entire household adapts to the new environment. Follow our instructions, leave us to do the work for you once you engaged us and not tell us what to do and you will be fine. 🙂

We will get your Pet(s) home Safely Across 6 Continents.