Pain-free experience, thanks for transporting my Max safely and swiftly back to me in Perth..

Jonathan Woon

Very happy with the work of Shiloh! Trusted in them every step of the way. Jamie & Lance were always very caring and always keeping my mind at ease! I’ve never sent my pet internationally, so I was very happy that I found such a great company to do it! I will be picking my baby from quarantine in 10 days!! Cannot wait! Thank you Jamie & Lance for the professionalism and care! All the best for 2015!

Grace Drapper

Lance shipped my 15 year old dog half way around the world with care and professionalism. Thanks Lance. I have already recommended you to friends.

Denise Macdougall

Thank you, Lance for everything. Even though some things went wrong at first, you did everything to ship my furry babies safe and sound to us to the US! Our family is complete again! Shiloh Animal Express offers great service and is very caring to the animals

Rodaba Jackson

Lance and Jamie Hector is safe and a happy with us in NZ now. It is the 3rd time you have helped us with Hector over the last 4 years and we appreciate the knowledge, care and hardwork. You may not need to move Hector again but you will definitely be contacted for any pets we have when we do decide to move again. Merry Christmas and may the New Year be a fabulous one for both of you.

Laura Tan

5 years ago in 2010, my furry son, Sam (was then only a 1 year old meow), and I had to relocate to Auckland, NZ. As a first time traveler, my furry son was a complete nervous wreck just like his mom (me). We were fortunate to have the great help and advice from Lance, which made our first trip a smooth success! 5 years later… when we decided to relocate back to Singapore, amazingly Lance could remember us! I had no one to entrust my son’s transportation and there again Lance and Jamie came to my rescue when I needed it the most. All the paperwork, procedures and transportation right up to my doorstep on arrival were done seamlessly. Thank you so much, Lance and Jamie, or an excellent job well-done to make my son’s travel a smooth transition and offloading my overflowing stress!
I will definitely come back to you for pet transportation service if I need to again one day, and will not hesitate to highly recommend you to friends and relatives. Wishing Shiloh and everyone at Shiloh conitinuous growth in business and blessings to all!  

Michelle CJ

My family and I were moving to New Zealand and were keen on taking our dog Max along. We were aware that he would have to spend 6 months in an approved country before getting to NZ. The many stories of how difficult it is to take an animal from India to New Zealand or Australia coupled with the research we had done online made Singapore the obvious choice for us and Max.
We found Shiloh Animal Express online and even though their quotes were slightly higher compared to the other agencies available in Singapore, we decided to go ahead with them based on Lance’s professional attitude and approach, which we found lacking in the others. Our local vet in Pune, India helped us greatly with the initial leg work based on Lance’s invaluable guidance and feedback on what AVA Singapore required from us. Once we met all the requirements and had all the necessary paperwork for Max’s export from India to Singapore in order, Lance had applied for Max’s import permit and had got it without any hiccups. When I landed with Max in Singapore, Lance met me at the airport to collect all of Max’s original paperwork to clear him from quarantine at the airport and transport him to the facility in Sembawang. 
Once Max had completed his 30 days in quarantine, Lance collected him from the quarantine and took him to his home where he would spend the remaining 5 months, I was in regular touch with Lance and Jamie who would give me regular updates on Max’s health and care. Soon the 5 months had passed by and Mas was ready to leave Singapore for New Zealand. Lance had arranged for his blood test and export and import permits as required. They then advised me on his flight details and which quarantine facility he would be at, once he landed. Max arrived shortly after, and spent the minimum 10 days in quarantine before we went and picked him up and brought him home. It was a wonderful reunion since it has been 6 months since we saw him. 
My wife and I would like to take this opportunity to thank Lance, Jamie and their team for the excellent care they took of Max when he was with them. Max came back to us looking just as healthy and cared for as he did 6 months ago both physically and psychologically. We would also highly recommend Shiloh Animal Express to anyone who would like to move their pets across continents without the fear of their well-being Thank you once again… Paul and Family

Paul James

Shiloh recently moved our dog from Singapore to Sydney. We were very relieved that firstly they were so nice and caring to our dog and kept me in the loop with every detail prior to the flight and once he had landed. It was very easy and he arrived a happy dog. I would highly recommend Shiloh.

Kylie Tate

Great service, very personal and well organized. We transferred our dogs from Singapore to Sydney and it was as hassle-free as possible, all thanks to Jamie and team. Thank you so much for taking such good care of our boys!

Guil Kahn

After 10 tense days, we finally have our pets in our new home. I would like to commend Shilo Animal Express on their excellent and painless service. Getting our Three dogs from Singapore to Perth Australia involved the dogs traveling to Melbourne first before arriving at Perth. Everything from the preparation and execution went very well under the umbrella of Shilo Animal Express. We had a feeling that Jamie cared for our dogs and she kept us at ease with timely updates and answering our queries expeditiously. We are very happy with the service and will wholeheartedly recommend Shilo Animal Express. Thank you Jamie.

Joachim S C Cheong

I moved 3 dogs and 2 cats from JB, Malaysia to Albuquerque, New Mexico back in Nov 2016. Finding and deciding to use Shiloh A. E. was a long and tough decision because the cost was more than I could really afford. But after doing all my research, while Lance patiently waited, and assisted with info, I finally decided and it turned out to be the best decision. I worked with Lance and Jamie and they were professional, understanding and courteous. Most importantly, they understood the pets, listened to special instructions and put up with all my very picky needs. The route was hard – JB to KL by a/c van, KL cargo to Amsterdam on KLM, Amsterdam to LA on KLM, then a struggle to find 2 local carriers for the LA to NM part, since all 5 couldn’t fit on one internal plane. The pets arrived safely other than some chewing and a minor pee accident for Latte, but for 3 stray doggies who never dreamed of making such an incredible journey, this was the best they could have got. Thank you Lance and Jamie for all your patience, help, professionalism and commitment to excellence. Scabby, Latte, Buddy, Jinxy and Jessie thank you too.

Uma Nguyen

Fantastic Team from the get go. Not only are Lance and his staff very professional, they are also very compassionate towards our pets and very understanding towards my fear of flying our pets. Very patience to answer all my questions as my furkids are extremely important to our family.
Updates are on time and they clearly understanding the complex rules of different countries and know what they are doing.
This is the company where pet owners should be looking for if they are planning to relocate. The best care and top notch expertise and service.

John Lim

Best service ever! Lance take care of every detail in our English Bulldog Gabo travel from Singapore to Puerto Rico. He provide us all the necessary information in order to maintain us relax during our relocation back to our country. We obtain information about all the flights: Singapore to Germany, then Miami and last Puerto Rico. Gabo is healthy and happy at our home. I recommend this company for the relocation of your family member

Vanessa Saavedra Galan

SAE truly lives up to its name as the no. 1 pet relocation service. A couple of months back, I was searching for someone whom I can rely on when it comes to bringing my beloved baby (ragamuffin cat) all the way to Taiwan. Eager to have my cat reunited with me, I am extremely thankful to have Lance and Jamie with me throughout every step of the way. Being left hanging is the worst feeling ever. From day one onwards, emails were replied promptly, enquiries were well taken care of and instructions were clear. Lance and Jamie also made it a point to follow up with me until Chevy arrived at my door step. They also kept in touch with my parents since I wasn’t around personally to coordinate Chevy’s relocation. Nobody was kept out of the loop. I wish I could give them 6 stars! Many thanks once again! BRAVO 🙂 超棒&100%直得信賴的寵物宅配服務~ 辛苦你們了!謝

Tso Ai-Ting

Lance helped relocate skinny from Singapore to KL and the entire process was really fast, efficient and they saved us all the trouble of doing each step ourselves. I would highly recommend them to anyone! Thanks for making this such a painless experience and handling all the admin so swiftly. Skinny is still adjusting to her new home!

Dawn Ng

Where do I even start?? Lance & Jamie! I am beyond words to express our Thanks & Gratitude towards the whole process of relocating Oztin, all the tips and helpful advice to keep in in good health & at ease b4 he travels. As I wait for him in Perth, I can only say.. the 10days gonna breeze thru. I’m Glad to have use your services as I can feel your heart & patience with our furkid. Thank you once again. Will keep u posted when we get to say Hi to Oztin🐶♥️

Angeline Wong

Shiloh AE did a fantastic job in bringing my Jack Russell Terrier (age:15) from Kuala Lumpur to Singapore by road during Christmas time in 2015. They are professional, providing me with accurate and appropriate information in a timely manner. They are very responsive in keeping me posted on the progress and answering to various questions I raised throughout the process. I was obviously very nervous about having to ship my old & blind dog for 30-days quarantine two weeks before my own departure. During the two weeks, their visitation service was very helpful, visiting my dog for an hour at the Quarantine Station and taking him out of the kennel to exercise outdoor. If you need to move your pet from/to Singapore and want it hustle free, Shiloh AE is the one to go! Highly recommended.

Aya Sato

Great service, very personal and well organized.
We transferred our dogs from Singapore to Sydney and it was as hassle-free as possible, all thanks to Jamie and team.
Thank you so much for taking such good care of our boys!
Guil Kahn

It took us a few enquiries with other relocation providers before we decided to choose Shiloh Animal Express and we are so happy we did. Lance is professional, experienced and very accommodating. The communications were straight forward, prompt and clear. We had a lot of questions at the enquiry stage and he answered every single one of our concerns.

We were to relocate our dog from Singapore to Melbourne. Whilst we were awaiting for our visas to be processed, we discussed with Lance that the original planned fly date may not work out. He was able to explain and gave us advice on the timeline, and when we need to revert by in order for him to reschedule the fly date. We ended up rescheduling the flight for our dog, and Lance took care of everything else accordingly (worked with our boarding lady, picked up our dog, qurantine arrangements, etc). Because of Lance and Jamie, we could have more time to focus on our own relocation and eveything else.

Our dog is now here with us in Melbourne and we would like to thank Lance and Jamie for their excellent services! These guys are simply amazing – they really care about you and your furkid and will go that extra mile to help 😊 We highly recommend SAE!

Cyn Y

When our dog met Lance for the first time, he was totally calm, contrary to how he typically greets people. That set Shiloh Animal Express from others in our minds, and we were not disappointed throughout the whole process.
His wealth of knowledge they have made us feel we definitely chose the right company to work with.
They were great at calming us down and everything went as planned.
We were updated regularly, as well as photos of our dog during transit and at the airport. It’s been a wonderful time and thank you Lance / Team Shiloh for making it happen smoothly!
Jonathan Lim

Not sure where the negative reviews are from. Everything is stated very clearly on the contract. Nonetheless, Lance is very flexible, helpful and responsive. They organized everything according to Panko’s (our shiba inu) needs. We had the dog shipped from Paris to KL, which of course created some anxiety but all was assuaged when we saw the kind transporter who came to collect him. Also thanks to Jamie for everything.
Michelle C

Posting this review after about 3 months of relocating our furkids – cats and a dog from Singapore to Canada. It was a long flight but thanks to Lance and Jamie everything went smoothly.

Would recommend them to anyone looking at relocating pets.

Thank you!

Gagan Tamber