Yes, my two dogs and I were reunited after the flight. I was very happy with KLM, especially from Amsterdam to Los Angeles. During the 4 hour layover in Amsterdam I went directly to the transfer desk and the attendant there called the animal hotel for me to check on my two pups. They said that they were there and were doing well. They also said that they were getting ready to exercise them and they would take them to the gate 30 min. before the flight. They told me that when I was checking in that I was welcomed to ask the front desk to double check and make sure my dogs were indeed getting delivered to the correct gate. I did this and they were happy to check for me and then even went as far as to confirm that the dogs were indeed at the gate and preparing to board the flight. I felt so much more at ease once I knew that they were being taken care of just by the amount of communication that they were willing to have with me. I was really blown away by how professional and personable KLM as well as the airport staff in Amsterdam. Although the flight and travel time were incredibly long coming from Jakarta, Indonesia, I was well pleased with the care and consideration that they took to help me. They were also very sympathetic to the situation in how long it took me and made sure that I was personally well-taken care of on the flight.
The only mishap that happened was once arriving at LAX. For some reason, all of the dogs on board (there were about 10 total) were sent from the flight straight out to cargo so myself and a few other dog owners had to wait at baggage claim for about an hour for our puppies to come out. I believe that it was a bit of a stressful journey and environment for the dogs to go to because everyone of the airport officials that I spoke with seemed sympathetic and a bit surprised telling each of us that we should write a letter to the airline. So I did that yesterday. I was just happy to reunite with them once they came. I asked one of the porters to help me take the dogs out and from the point that I received the dogs to the point of meeting my family at the airport pickup area, went extremely quickly and very smooth. There was no intense questioning going on and everyone seemed very understanding of how stressful the situation was so they were happy to help move the process along. The dogs did extremely well and have adjusted quickly to their new environment. It feels as if they were meant to be here all along because of how excited they are. I feel like they are now safe and happy and even more obedient now. I couldn’t be more thrilled to have them here and satisfied in knowing that they will have a better future and more consistency all-around.
I am so thankful to Lance and Jamie at Shiloh Animal Express for all of the effort and care that was put in from beginning to end. Going above and beyond the necessary duties of animal transportation and stepping into securing the safety and well-being of the animal as well as being sensitive to the stress of the owner was where Shiloh excelled far above other companies that I had originally researched. I am so thankful that I went with Shiloh and would recommend them to anyone who is looking for a good-quality and trust-worthy animal transportation company.
Thank you for everything!
Firstly I do apologise for not writing sooner;
I don’t know where the time has gone. Just wanted to let you know that Roucky and Sissy both arrived safe and sound and are settling in well. Roucky has been to the vet 3 times but only because he managed to get a couple of ticks and then he started coughing again so had to have an X-ray and then go back to check him out, but he seems to be doing OK for his age. Sissy is fine but does not want to go outside, I think she knows that it is horribly hot, which it is.
Thank you for taking care of them when they were in your charge and also for organising everything so well, I know I do worry sometimes but you were very reassuring.
Thank you once again and I did pass on your name and details to a friend of mine who is returning to the UK sometime in July, I believe.
Gary & Von Constantine
Our two dogs arrived safe and sound yesterday and are settling into their new home and new climate. They seem to have travelled pretty well and are getting back into the swing of eating, drinking and going outside for the toilet 🙂
The advice from Lance from the start has been first class, both from the Singapore side and from how to tackle the clearance on the Canadian side. Lance followed up with a call to see that the dogs had arrived safely which was a truly nice touch. He is an asset to your company.
I would definitely recommend your services to others who are managing their pets in and out of Singapore – attention to detail, pragmatic communication and personal service are first class!
Gary & Von Constantine
Thank you for your wonderful service. Kiara has settled in happily to her new London surroundings, although she spends most of her time huddled near a radiator.
Within 10 minutes of emerging from her travel crate, she had sniffed around the room, drunk some water, eaten some food, purred and furred around us, shat in her kitty toilet and gone to sleep!
I thought she would be much more traumatised!
Many thanks again. I will send some photos of her from my iPhone in a separate email.
Tokolosh is very happy. He is living the dream in South Africa and all is well. He had a check-up when he arrived at my parents place and the vet said he was in great condition and had travelled very well. Thanks very much for looking after him and sending him home.
Lance handled the whole process for me and was extremely helpful. I did not have to do anything and he made sure Tokolosh was looked after so thank you very much, Lance.
Please see pics below.
Roxy travelled very well and had loads of energy on arrival.
She’s now settling in with us and we are introducing her slowly to our other dog. No effects from journey & she has a great time with all the new sounds and smells for her to get used too.
Thanks again for your assistance and the process & handling was very simple. so please use us as reference as required.